Some years ago when I needed to replace my windows and being the technologically dependant person that I am, I resorted to use the internet to look for a replacement window company. I used a search engine to search for one online through one of those “find it all sites”.

I emailed them and requested for a quotation. I didn’t know then that it was necessary to have them come over for an on site consultation. It took them roughly four days to reply and requested that I provide some details relating to my home. I should have seen the signs right there but being naïve I sent the details.

After a couple of days they sent me a quotation that was enough to make me thrilled. I was happy that this internet thing really works. I just had a few problems with the quote, nothing big just standard questions. I checked for their number on the quote and gave them a call.

Here is is when the real problems started. They kept refering me to one person after another until I got fed up. When I finally talked to someone they informed me the quote was a standard one – they would have to come my place for an actual one.

They didn’t arrive on the agreed date and when I called them up they were hardly apologetic at all. They went on about how busy they were and what time of the year it was etc.

This was when it dawned on me that I was wasting my time with these guys and I cancelled the deal.